Emily Charnes

Emily Charnes brings 25+ years of Enterprise Sales and Sales Leadership experience to her advisor role.  She’s built and led high performing sales teams and partner networks in the United States, Europe and Latin America.  Focusing on strong relationships and problem solving, her teams have consistently delivered positive customer outcomes while exceeding revenue objectives. 

Deeply familiar with the challenges of fast growth start ups and large enterprises, Emily’s experience includes: Sales Strategy, Accelerated Revenue Growth, Account Based Selling, Outreach Messaging, Go to Market Playbooks, New Market Entry and Expansion, Coaching/Mentoring

Experience:

• Opened the Latin American market for Contact Center software company, Genesys, grew revenue by 400% over 4 years with the region’s major banks and telcos as clients

• Re-designed and launched a new Channel Partner Program for Europe, Middle East & Africa, ensuring consistent quality across EMEA for Systems Integrators, Value Added Resellers and Technology Partners generating $80M annually for Genesys

• Built and led new Pan EMEA sales team for Alcatel, growing net new revenue 100% year over year

• Consistently achieved or exceeded $30M revenue targets while managing a US based sales team at Nuance

• Tripled revenue for Simplr, a Conversational AI company, as a member of the leadership team and helped create a GTM playbook for Simplr’s unique AI and human powered customer support

• Strategic Advisor to C-suite on GTM, Sales Strategy and Messaging through EBX Consulting, LLC.

Outside of work, Emily has traveled much of the world for education and adventure. She lived abroad for over 10 years in Argentina, Spain and England.  A licensed pilot, Emily learned to fly in England and spent many years flying around the Bay Area when she returned in 2008.  These days she’s spending her time closer to the ground; enjoying hiking and kayaking along the pacific coast where she lives, reading through stacks of books from the library and volunteering in her community.

Emily holds a Bachelor of Science in Business Management from Golden Gate University.  

Articles:

• Why “customer delight” programs fail | CustomerThink

• Decades on, and we’re STILL trying to fix CX | CustomerThink

Expertise

Sales Strategy, Direct/Indirect Sales models, Forecasting, GTM Strategy, Account Based Selling, Customer Experience, Market Entry and Expansion, Coaching, Training

Location

San Francisco Bay Area

Roles

Vice President, CRO, Strategic Advisor, Executive Coach

Sectors

Technology, Retail, Finance, Healthcare,

Traits

Relationship Builder, Strategic Thinker, Strong Presenter, Effective & Empathetic Communicator, Problem Solver, Coach, Mentor